HR Shared Services Support (HR Operations)

Our company helps Microsoft Serbia get the best externally employed candidates. We are looking for an HR Shared Services Support (HR Operations) to join their Human Resources team.

 

Responsibilities

HR Central Services Customer Support

• Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies; handles routine inquiries and transactions by referring to standard policies and procedures; escalates issues to senior team members or triages inquiries to the appropriate queue.
• Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers; learns the end-to-end service model.

Process Management

• Reviews own performance metrics target and identifies opportunities for improvement.
• Communicates with different stakeholders (shared services, payroll, benefits team, facility team, immigration suppliers, national governmental institutions…)

Data Management

• Supports operational compliance in data handling by learning relevant policies, procedures, and processes; handles both regular and sensitive data by following global and local statutory laws.

Documentation

• Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire onboarding, compensation, termination) and verifies their accuracy; participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements.
• Documents and updates processes, desk-top procedures, and knowledge-based content as requested promptly; provides input for change on knowledge base content to the team lead.
• Processing and archiving documents according to company requirements and local legal requirements.

 

Qualifications

• 2+ years experience in Operations, Customer Support, HR, or in a customer-facing role
• Advanced user of MS Office (Excel, Word, PowerPoint)
• Customer centricity
• Displaying strong attention to details
• Excellent written and verbal communication skills both in Serbian and English

 

Knowledge, Skills, Abilities

• Computer Literacy
• Confidentiality
• Data Entry
• Data Integrity
• Decision Making
• English Language Proficiency 
• Human Resources Policies and Procedures
• Human Resources Systems
• Key Performance Indicators
• Legal And Regulatory Requirements
• Oral Communication
• Problem-Solving
• Quality Assurance
• Troubleshooting
• Written Communication

 

Type of engagement

This is an external staff job position. You will have a temporary employment contract with our company, in service of Microsoft Serbia. 

 

Only selected candidates will be contacted.